Frequently Asked Questions (FAQ)
All you need to know about ordering from Dr. Haute
HOW CLOSE IS A REPLICA TO THE AUTHENTIC VERSION?
Replica items will always be replicas. They are merely copies and there will always be some flaws, never perfect or same as the genuine. It can although be very hard to tell the difference apart when compared with a genuine for a very good replica. Even genuine items do have flaws from time to time. We hope you will enjoy our high-end products as much as we love providing them for you.
HOW LONG DOES A REPLICA LAST?
Just like an authentic piece, this entirely depends on how well you treat your item. A well taken care fashion product can last for many years. We will recommend you take care and caution when using the product just as if it was a genuine piece that you spent your monies on.
WHAT IF THERE IS An ITEM I WANT AND I CANNOT FIND IT ON YOUR WEBSITE?
Please drop me an email on the item that you want. Do include the pictures and the link (including the replica site, so that it will be easier for me to check if it has already been replicated)
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
It takes approximately 48 hours for us to verify your payment before we can move on to the next step. The 48-hour time frame may vary per payment method.
After your payment has been confirmed we will then send you QC (quality control) pictures of the actual watch you will be receiving, along with time accuracy and waterproof test (if the description for the watch states it is waterproof) pictures. From the point of receiving the pictures you will have a 24-hour time frame to respond to the QC email and authorize us to send out your order to you. If you do not respond to the QC email within 24 hours we will take this as your approval and ship the order out to you. You will then receive an email with a tracking number from our shipping department so you can track your order’s progress.
WHAT IF I WANT TO CANCEL MY ORDER?
If you have not paid for your order yet, please do not pay for it. We cannot remove it from your order history, but that’s not a problem. If you have already paid for your order, please contact me to arrange a refund or store credit.
WHAT PAYMENT METHODS DO YOU ACCEPT
Please check our Payment Methods section on this page to see what methods we currently accept.
WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged once the order has gone through and processed by the bank. The time varies but is usually not longer than 24 hours.
DO YOU OFFER A DISCOUNT ON MY PURCHASE IF I PAY WITH BITCOIN OR BANK TRANSFER?
Yes. You will receive a 5% discount for paying with Bitcoin, Bank Wire Transfer, Western Union or Moneygram.
WHAT IS THE PROCESS IF I WANT TO PAY WITH BITCOIN?
When you select either of these options when checking out you will receive via email the relevant information to complete your payment.